Last updated: 19 July 2026

1. About the Website

  1. Please read these Terms and Conditions (“Terms”) carefully before using the site https://privacypros.agencystaging.co or purchasing from PrivacyPros Pty Ltd (“we”, “us”). These Terms form a legally binding agreement between you (“you” or “user”) and us. By using the Website, including browsing or purchasing, you agree to these Terms. If you do not agree, you must not use the site.
  2. We may update these Terms at any time by posting changes on the site. Changes take effect immediately. Continued use after that date is acceptance.

2. Eligibility and acceptance

  1. You must be at least 18 years old or have a parent or guardian’s consent. By using the site, you confirm you meet this requirement and accept these Terms.
  2. For a purchase, you accept these Terms by completing checkout.

3. Definitions

  1. For the purposes of these Terms and Conditions:
    1. Country means Australia.
    2. Goods means the items for sale, including Privacy Phones, Privacy Laptops, Off-Grid devices and accessories.
    3. Services means consultations, workshops, tools and education.
    4. Orders means a request by you to purchase Goods or Services from us.
    5. PrivacyPros (“the Company”, “We”, “Us” or “Our”) refers to PrivacyPros Pty Ltd (ACN: 692728082).
    6. Website (“Site” ) means https://privacypros.agencystaging.co.
    7. You means the person or entity using the site or placing an order.

4. General conditions

  1. You agree to provide current, complete and accurate information for any purchase.
  2. You will use the site only for lawful purposes under Australian laws.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  4. You must not engage in unauthorised activities, such as scraping data, infringing IP, or disrupting the Website.
  5. We reserve the right to refuse service to anyone for any reason at any time.
  6. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
  7. Violations of these terms may result in immediate account termination, legal action, and claims for damages, with PrivacyPros Pty Ltd reserving the right to pursue civil and criminal remedies.

5. Products and purchases

  1. Prices are in AUD, inclusive of GST where it applies, and can change.
  2. Privacy Phones are opened before they ship. We buy them new from Australian suppliers, then open the box to configure the device. You receive an opened box. The phone is new Australian stock, not refurbished and not a grey import.
  3. Privacy Laptops are opened before they ship. We buy them new from Australian suppliers, then open the box to configure the device. The phone is new Australian stock, not refurbished and not a grey import.
  4. Accessories are bought new from Australian or overseas suppliers. What is in the box, and the warranty on that item, is on the product page.
  5. To buy, select the item, go to checkout, and give accurate payment and delivery details. Payments are processed by a secure gateway such as Stripe. You agree to that provider’s terms. We may refuse or cancel an order for an error or a stock issue, and we will tell you.
  6. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

6. Delivery

  1. After payment is authorised and verified, orders are processed within 2-15 business days. Privacy Phones. Privacy Laptops, Off-Grid devices and some accessories are configured before they ship, so those orders sit at the longer end of that timeframe. Some accessories and in-stock items can move faster. We will contact you if there is a delay. Delivery times are estimates; we are not liable for delays.
  2. We ship anywhere in Australia by Australia Post. A typical delivery is 2-5 business days after dispatch. Times are estimates, counted from the date we ship, not the date you order. We are not liable for a carrier delay, or for delay caused by weather, a public holiday, or an event outside our control.
  3. International shipping is not available at checkout. Contact us before you order. We quote the item, the insured courier and the terms. Nothing is dispatched until that quote is agreed and payment has cleared.
  4. Products in one order may arrive in separate parcels. We are not responsible for a wrong address if the address you gave us was incorrect. Once shipped, you receive a tracking link. The full path is in the Shipping Policy.
  5. If purchased item/s are lost or damaged during the Delivery Services, we ask that you contact us so we can investigate the matter with the Delivery Service Provider directly. We handle these matters on a case-by-case basis while maintaining our ACL obligations.
  6. We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, pandemics).

7. Warranty, returns & cancellations

Warranty

  1. These terms sit on top of your rights under Australian Consumer Law. Nothing here limits those rights. For a major failure you can reject the goods and choose a refund. For a minor failure we repair or replace.
  2. Warranty covers manufacturing defects. It does not cover deliberate or accidental damage, scratches and dents, liquid, wear and tear, or repairs you organised yourself.
  3. Privacy Phones have a two-year manufacturer warranty on new Australian Pixel stock. Installing GrapheneOS does not void that cover. Privacy Laptops have a 12-month return-to-base warranty unless the product page says otherwise, starting from our purchase date. Accessories carry the warranty stated on that product page.
  4. To claim, use the contact form and choose Warranty, Returns and Cancellations. We verify the order. For a claimed fault we send a prepaid return label or arrange collection. Send it in the original packaging with proof of purchase. We do not transfer money before the item is back with us. We inspect it, then deal with the supplier. A confirmed fault is repaired, replaced or refunded as the consumer guarantees require. If there is no fault, or the damage is not covered, we return the item to you and the return cost is yours.

Returns

  1. Privacy Phones. Privacy Laptops, Off-Grid devices and some accessories are custom-configured devices, returns align with Australian Consumer Law (ACL) for non-standard goods – remedies focus on faults, not change-of-mind. We disclose this upfront to sustain our model and we are unable to accept return of products for change of mind. That is disclosed before you buy
    1. For the purposes of this clause, ‘custom-configured devices’ refers to Privacy Phones. Privacy Laptops, Off-Grid devices and some accessories that have undergone specific technical modifications including alternative operating system installation and security configurations. These software modifications do not void the OEM hardware warranty for manufacturing defects.
  2. For other accessories we accept a change of mind if all of these are met:
    1. Returned within 14 days of delivery.
    2. With proof of purchase. A bank statement is not proof of purchase.
    3. In the original packaging.

Cancellations

  1. If we have not yet sourced or started configuring the product, typically within 2 business days of the order, a refund of the product and postage can be provided at our discretion. Use the same contact form. Once that work has started, the sale is final.
  2. Consumers have additional rights under the ACL that cannot be excluded. For more on ACL: https://accc.gov.au/consumers.

8. Accuracy of Information

  1. Material on the site is general information. It is not legal, security or technical advice for your situation. Check a primary source, or contact us, before you rely on it. Articles and FAQs are educational.

9. Third-party tools and links

  1. We may link to tools and sites we do not control, including GrapheneOS, Proton and app stores.
  2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  4. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
  5. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third- party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.
  6. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third-party.

10. Limitation of Liability

  1. To the maximum extent permitted by Australian law, we are not liable for indirect, consequential, or special losses (e.g., data loss, business interruption) arising from use of the Website, Goods, or Services.
  2. Nothing in these Terms excludes or limits our liability for:
    1. Fraud or fraudulent misrepresentation;
    2. Breach of non-excludable ACL guarantees (e.g., for major failures, remedies include refund/replacement without cap); or
    3. Any other liability that cannot be excluded by law.
  3. For other claims (e.g., minor breaches), our liability is limited to resupplying the Goods/Services or paying the cost of resupply.
  4. You indemnify us against claims arising from your willful or negligent misuse of the Website, Goods, or Services, including breaches of law. We mutually agree to indemnify you for our willful breaches causing you direct loss.

11. Indemnities

  1. You indemnify PrivacyPros Pty Ltd and its affiliates against all claims, losses, damages, costs, and expenses (including legal fees) arising from your willful or negligent misuse of the site, the goods or the services. We indemnify you for direct losses from our willful breaches of these Terms causing you harm, subject to clause 11(c).
  2. You must not use the Website, Goods, or Services for illegal purposes, including violations of Australian laws like the Privacy Act 1988 (Cth) or Competition and Consumer Act 2010 (Cth). Misuse may lead to termination of access/Services and reporting to authorities.
  3. To the extent permitted by law (including Australian Consumer Law), we exclude liability for indirect, consequential, or punitive losses (e.g., lost data or profits) from use of the site, the goods or the services. This does not limit our liability for death, injury, fraud, or consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth).

12. Intellectual property

  1. All Website content (e.g., text, images, logos, software) is owned or licensed by us and protected under Australian and international IP laws. You may view, download, or print for personal, non-commercial use only, without modification or removal of notices. No reproduction, distribution, or commercial use without our written consent.
  2. Submitting user-generated content (e.g., feedback/reviews) grants us a perpetual, royalty-free, worldwide, non-exclusive license to use, modify, and distribute it for business purposes.
  3. Our Goods incorporate open-source software (e.g., GrapheneOS, Linux). Use is subject to relevant licenses (e.g., GPL/Apache), which may require source code disclosure for modifications/distributions. No additional warranties beyond those licenses; you must comply.

13. Privacy

  1. Your personal information is handled per our Privacy Policy (linked on the Website). By using the Website, you consent to such handling.

14. Governing law

  1. These Terms are governed by the laws of New South Wales, Australia. Disputes must first be resolved via good-faith negotiation (without prejudice); if unresolved within 30 days, submit to courts in Sydney, NSW, or arbitration if mutually agreed.
  2. All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

15. General

  1. If any provision is invalid, the remainder remains enforceable. These Terms constitute the entire agreement, superseding prior understandings. Waivers must be in writing.
  2. Contact: https://privacypros.agencystaging.co/contact.