Last updated: 1 July 2026

Thank you for visiting and shopping at PrivacyPros. The following information sets our Warranty and Returns Policy.

1. Warranty

For physical products we supply, such as privacy phones, privacy laptops and accessories, we purchase through official distribution channels in Australia and overseas. Warranty covers manufacturing defects within the warranty period. Warranty does not cover:

  1. Deliberate or accidental abuse or misuse damage
  2. Cosmetic damage (e.g. scratches, dents)
  3. Excessive force or improper use
  4. Water or liquid damage
  5. General wear and tear
  6. Unauthorised repairs or tampered with by third party.

Privacy Phones have a 2 two-year manufacturer warranty on new Australian Pixel stock. Installing GrapheneOS does not void that cover. Google supports other operating systems on Pixels. The warranty period begins from the date of our purchase.

Privacy Laptops have a 12 months return to base warranty unless stated otherwise. The warranty period begins from the date of our purchase.

Off-Grid devices and accessories carry the warranty stated on that product page.

To claim, use the contact form and choose Warranty, Returns and Cancellations. We verify the order. For a claimed fault we send a prepaid return label or arrange collection. Send it in the original packaging with proof of purchase. We do not transfer money before the item is back with us. We inspect it, then deal with the supplier. A confirmed fault is repaired, replaced or refunded as the consumer guarantees require. If there is no fault, or the damage is not covered, we return the item to you and the return cost is yours.

2. Returns

Privacy Phones, Privacy Laptops, Off-Grid devices and some accessories are custom-configured devices before they ship. Returns for those follow Australian Consumer Law for faults. We do not accept them back for a change of mind. That is disclosed before you buy. For the purposes of this clause, ‘custom-configured devices’ refers to Privacy Phones. Privacy Laptops, Off-Grid devices and some accessories that have undergone specific technical modifications including alternative operating system installation and security configurations. These software modifications do not void the OEM hardware warranty for manufacturing defects.

    For other accessories we accept a change of mind if all of these are met:

    1. Returned within 14 days of delivery.
    2. With proof of purchase. A bank statement is not proof of purchase.
    3. In the original packaging.

    3. Cancellations

    If we have not yet sourced or started configuring the product, typically within 2 business days of the order, a refund of the product and postage can be provided at our discretion. Use the same contact form. Once that work has started, the sale is final.

    4. Review

    We review this policy at least once a year. Changes are posted on this page. The date at the top is the version that applies.

    5. Questions

    If you have any questions about this Policy, please see our FAQ page https://privacypros.agencystaging.co/privacy-hub/faqs or contact us at https://privacypros.agencystaging.co/contact.