How long is the Pro Bundle call?

Twenty minutes, once. It is for the setup, not an open ticket.

Is a how-to question a warranty claim?

No. Warranty is a hardware fault. A setting is the manual, then a consult if you want someone on the call.

Privacy Phone Support After Purchase 2026

Q: What if I need more than the manual?

Book a consultation. That is the path for a longer walkthrough.

Q: Who do I contact in month 14 if the screen fails?

The warranty path on the contact form. That is the manufacturer cover on new Australian stock, not a forum.

The model is a phone you can run yourself. We do the hours before it ships, so you’re not sitting in a ticket queue.

Quick answer:

Every Privacy Phone ships with a Quick Start Guide and a full User Manual, written for Australian networks and apps.
Pro Bundle includes one 20-minute support call. Essential does not.
There is no unlimited one-on-one support after purchase. A longer walkthrough is a booked consultation.
A hardware fault, the screen, the battery or the board, sits on the two-year Australian manufacturer warranty. That is a separate path from a how-to question.
A flash-and-ship listing often leaves you with a forum link. Unlimited chat usually means a higher price or a thinner build. This split is deliberate.

What’s included with Privacy Phone support

The Quick Start Guide is enough to use the phone the day it arrives.
The User Manual covers migration, settings, apps, alternatives, Pro Tips, and the steps most people ask about. It is written for a beginner, and for someone who will push the system.
Pro Bundle adds one 20-minute call. Use it for the layout, not for a hardware fault. See Essential or Pro.

What is not included with support

We are a small team. We do not offer unlimited one-on-one support after purchase. That is how the price stays where it is, and how the hours go into the phone before it ships.

For a longer walkthrough, or an ongoing setup, book a consultation.

For everything else, use this order:

The User Manual
These FAQs and the Privacy Hub
Then the official GrapheneOS documentation and community forum.

If something breaks on a Privacy Phone

Screen, battery, board. Two-year manufacturer warranty on every Privacy Phone. Use the warranty option on the contact form. Installing GrapheneOS does not void that on a new Australian Pixel.